What we get asked most

Yes, completely. Both for users who report lost or found pets, and for shelters that register. We don't charge subscriptions or donation commissions.

Every application is reviewed by a person on our team. We confirm via WhatsApp, validate active social media, look at history and references. It takes up to 48 hours. If we need more info, we contact you.

100% goes directly to the receiving shelter. HelpPet takes no commission and doesn't intermediate the money — we facilitate contact and trust, but the donation is between you and the shelter.

We're in testing with beta testers. The official launch on Play Store and App Store will happen when the community of verified shelters reaches critical mass. Subscribe by writing to us to be the first to know.

We start with Latin America — the shelter form supports the 22 countries in the region plus Spain and the United States. If your shelter is outside, register anyway selecting 'Other' and we'll coordinate.

Your data lives in Google Cloud Firestore (Firebase) with access restricted to authorized personnel. We don't sell or share information with third parties for marketing. You can request to delete your account or see your data by writing to us.

Write to hola@help-pet.com with the shelter name and what you saw. We review every report one by one. If we confirm the info is false, we remove the shelter from the platform.

Yes, anytime. Send us an email at hola@help-pet.com from the address you registered with and we delete everything. No questions, no long processes.

A small team that loves animals and works on this in their spare time. We're not a big NGO or a company with investors — we're volunteers who wanted to close the gap between people who help and people who need.

Several ways: reviewing shelter applications, spreading lost pet cases on social media, contributing code on GitHub, translating. Write to hola@help-pet.com and we'll tell you what we need today.

Because your donation reaches the shelter 100%, with no commission or middleman. If HelpPet received the money and forwarded it, we'd lose part to payment gateway fees and create unnecessary friction. Direct Yape is faster, cheaper and more transparent — you see the number, scan the QR and donate. The shelter receives it in their account immediately.

Each shelter with a green ✓ badge passed manual validation: we confirm contact via WhatsApp, review their active social media, their history, and ask for references. Validation isn't perfect, but it filters out 99% of scam attempts. If you have doubts about a specific shelter, email hola@help-pet.com and we'll review.

Vets on HelpPet go through municipal license and RUC validation. The ones with a green badge are confirmed real and operating. On Google or Facebook anyone opens a page — no filter. Plus, on HelpPet the listing is by real proximity and specialty, not by who paid more for ads.

Vets pay a monthly membership (S/19.99 for the first 5 founding clinics, S/39.99 after) that gives them a public page, verified badge, listing in the directory, and search filters. 30 days free trial without card. Cancel anytime. This sustains HelpPet's operation — shelters pay nothing, pet owners pay nothing.

In the footer of every page you'll find the link to the digital Complaints Book. It's an in-house form (no Drive or third parties) that registers the complaint in our database, sends you a copy by email and notifies the team. We respond within 15 business days as required by Peruvian Consumer Protection Law 29571.