Frequently asked questions
What we get asked most
If your question isn't here, write to hola@help-pet.com — we read every email.
Is HelpPet free to use?+
Yes, completely. Both for users who report lost or found pets, and for shelters that register. We don't charge subscriptions or donation commissions.
How do you validate shelters?+
Every application is reviewed by a person on our team. We confirm via WhatsApp, validate active social media, look at history and references. It takes up to 48 hours. If we need more info, we contact you.
What happens with donations?+
100% goes directly to the receiving shelter. HelpPet takes no commission and doesn't intermediate the money — we facilitate contact and trust, but the donation is between you and the shelter.
When is the mobile app available?+
We're in testing with beta testers. The official launch on Play Store and App Store will happen when the community of verified shelters reaches critical mass. Subscribe by writing to us to be the first to know.
Which countries does it work in?+
We start with Latin America — the shelter form supports the 22 countries in the region plus Spain and the United States. If your shelter is outside, register anyway selecting 'Other' and we'll coordinate.
How do you protect my data?+
Your data lives in Google Cloud Firestore (Firebase) with access restricted to authorized personnel. We don't sell or share information with third parties for marketing. You can request to delete your account or see your data by writing to us.
How do I report a shelter that seems fake?+
Write to hola@help-pet.com with the shelter name and what you saw. We review every report one by one. If we confirm the info is false, we remove the shelter from the platform.
Can I delete my account or shelter application?+
Yes, anytime. Send us an email at hola@help-pet.com from the address you registered with and we delete everything. No questions, no long processes.
Who is behind HelpPet?+
A small team that loves animals and works on this in their spare time. We're not a big NGO or a company with investors — we're volunteers who wanted to close the gap between people who help and people who need.
How can I volunteer?+
Several ways: reviewing shelter applications, spreading lost pet cases on social media, contributing code on GitHub, translating. Write to hola@help-pet.com and we'll tell you what we need today.